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JOB DESCRIPTION

Rotoweld Division, is seeking a Service Manager to lead and optimize technical service activities. Leading a team of five employees, you will be responsible for operational management, team development and continuous improvement of service processes to ensure customer satisfaction and divisional performance.

MAIN RESPONSIBILITIES

1. Management of service operations
   • Plan, coordinate and supervise the activities of the technical service team.
   • Ensure that maintenance, installations and repairs to Rotoweld equipment are carried out on time and to quality standards.
   • Set up performance indicators (KPIs) to monitor service efficiency.
2. Customer satisfaction
   • Maintain a high level of customer satisfaction by responding quickly and effectively to their needs.
   • Manage technical escalations and intervene when complex solutions are required.
   • Collaborate with the sales department to ensure optimal customer support.
3. Continuous improvement
   • Analyze current processes and recommend improvements to enhance efficiency and service quality.
   • Participate in the development of new service offers or maintenance contracts to meet market needs.
4. Leadership and team management
   • Coach, motivate and develop the skills of team members.
   • Carry out performance appraisals and identify training needs.
   • Foster a collaborative work environment aligned with company values.

Job requirements

• Education: Degree in engineering, management or related technical field.
• Experience: Minimum 5 years in a technical service management role, ideally in industrial or automated equipment.
• Skills:
  • Excellent team management and leadership skills.
  • Strong technical skills in automation or orbital welding (an asset).
  • Ability to analyze and optimize processes.
  • Ability to manage customer relations in demanding contexts.
• Languages: Bilingualism (French and English) required to communicate with our customers around the world.
• Personal qualities: Proactivity, sense of responsibility, customer orientation and organizational skills.

As a Service Technician for Rotoweld, you will be responsible for the installation, maintenance, and technical support of automated welding equipment. The role involves frequent travel (40-80 days per year), including international assignments, to ensure optimal machine performance and high-quality customer service.

Responsibilities:

• Diagnose and resolve technical issues related to welding and equipment.
• Communicate with clients using various software.
• Install, start up, and train clients on Rotoweld equipment.
• Conduct preventive and corrective maintenance on automated welding systems.
• Train client operators and maintenance teams on equipment use and upkeep.
• Document interventions and create service reports.
• Collaborate with production and engineering teams for technical improvements.

Requirements:

• Degree in Welding, Electromechanics, Industrial Maintenance, or related field.
• Strong knowledge of MIG welding processes.
• Experience as a service technician or 3-5 years as a pipe welder with MIG, or as a welding supervisor.
• Bilingual (English and French).
• Proficient in using Windows and other software.
• Strong troubleshooting skills in a field setting.
• Excellent communication and customer service skills.

As part of our strategic product development plan, we are looking for a mechanical engineer who will take charge of the mechanical design of the various projects within the research and development group.

The candidate will be a crucial member of the engineering group which encompasses the disciplines of mechanics, electronics, physics, and software. The candidate will exploit his mechanical instinct by taking ownership of the different objectives related to his tasks, in addition to acquiring new knowledge within an experienced team.

Responsibilities:

• Design of mechanical systems
• Produce design plans
• Take charge of development projects
• Communicate with production and service teams

Requirements :

• Bachelor of Mechanical Engineering

The successful candidate will be a crucial member of the engineering group, which encompasses the disciplines of mechanics, electronics, physics, and software. The candidate will work closely with members of the Rotoweld’s multidisciplinary team (service, sales, manufacturing, and assembly) to fully understand the market needs and design improvements required to ensure that the Rotoweld remains the benchmark welding robot for the piping industry.

Under the supervision of the Head of the Mechanical Department, he/she will be involved in all phases of product development, from concept generation, part design, prototyping and testing, right through to product deployment.

We’re looking for someone with an interest in design, a strong mechanical instinct and the ability to combine functionality and aesthetics, while being at ease in a fast-paced, SME environment. The team in place is young and dynamic.

Responsibilities:

• Participate in the search for solutions to meet customer and market needs
• Design mechanical systems
• Perform calculations to support and optimize selected designs
• Produce design drawings
• Assemble and test prototypes
• Transfer projects to the production team
• Support service team when required
• Take charge of development projects
• And other related tasks, depending on the candidate’s interests and strengths

We are looking for an experienced Electronics/Electrical Design Engineer to join our technical team. The ideal candidate will have at least 3 years’ experience and be registered (or eligible to be registered) as a full-fledged engineer with the Ordre des ingénieurs du Québec. This position will focus primarily on analog and digital printed circuit board (PCB) and printed circuit board assembly (PCA) design, which will occupy around 50% of working time. In addition, you will be involved in the integration of printed circuit boards into electrical systems. Knowledge or interest in embedded programming is considered an advantage.

Responsibilities :

• Design, development and validation of printed circuit boards (PCBs and PCAs) for industrial applications;
• Electrical design of printed circuit board integration into products (wiring diagrams).
• BOM management and selection of electronic and electrical components.
• Monitor production/manufacturing and quality control of printed circuit boards.
• Identify the causes of failures and make the necessary improvements and corrections.
• Document processes and write technical reports.
• Collaborate with other teams (mechanical and software design, production, sales, commissioning, etc.) to ensure optimal integration of electronic components into overall systems and processes.
• Establish electronic design standards and methods (creation and maintenance of libraries, procedures, standardization of component types, management of manufacturing subcontracting).
• Take charge of product vision and evolution, understand customer industries and needs, participate in the decision-making process on new functionalities and product improvements.

Requirements :

• Bachelor’s degree in electronic or electrical engineering or equivalent.
• Registered engineer (or eligible to be registered) with the Ordre des ingénieurs du Québec.
• Three (3) years experience
• Relevant experience in printed circuit board (PCB) and printed circuit assembly (PCA) design.
• Knowledge of electronic and electrical design software (Fusion, Autocad Electrical, or equivalent).
• Ability to work in a team and solve complex technical problems.
• Knowledge of embedded microcontrollers and FPGA programming or interest in developing skills in these areas.
• Experience in designing electronic systems for industrial applications.
• Knowledge of manufacturing processes from design to production.

Provide leadership and management for regional sales representatives and sales development activities, aligned with strategic direction and corporate goals.

Responsibilities:

• Manage and organize leads and opportunities.
• Collaborate with marketing to maximize lead generation.
• Target and build relationships with new customers.
• Supervise, support and motivate our sales representatives and distributors.
• Help organize trade shows and conferences.
• Conduct virtual presentations with customers.
• Participate in global expansion.
• Help customers organize their piping workshops.
• Provide technical support.

Requirements :

• Proven sales experience and skills.
• Strong relationship-building skills.
• Effective for motivating sales reps.
• Organized and familiar with CRM systems.
• Comfortable presenting to large groups.
• Familiar with American culture.
• Able to accept rejection and failure.
• Skilled at finding new customers and connecting with senior management.
• Welding experience and skills.
• Experience and skills in mechatronics.
• Knowledge of pipe shop operations.
• Autonomous and resourceful.
• Ability to prioritize and plan schedules.
• Team player.
• Curious and up to date with new technologies and companies in welding automation.
• Willingness to travel.

We are looking for an experienced technical writer to join our team and support our engineering and service departments. This key position aims to ensure accurate, clear and up-to-date technical documentation, essential for our innovative technological products. You will also contribute to develop an online academy, working with the marketing team to create an interactive and effective training platform and content.

Responsibilities

• • In collaboration with the service team, write and update installation and troubleshooting guides, maintenance procedures and technical data sheets.
  • Control document quality. Review and standardize documentation and layout to ensure consistency across all departments.
  • Manage the document release process.
  • Create and maintain a structured and easily accessible document database.
  • Coordinate, supervise the updating and ensure the availability of translations of documents in the end-user’s language.

• Create, in collaboration with the marketing team, an e-learning platform and its end-user content.

Requirements:

• • Education: Degree in engineering or science combined with technical writing experience, or technical writing studies combined with work experience in a high-tech environment.
  • Languages: Bilingualism required (English and French, written and spoken).
  • Software skills:
    • Experience with word processing, page layout and content management software.
    • Knowledge of graphic design tools to illustrate technical documents (e.g. Inventor, Adobe Illustrator).

• Personal skills :

• • Demonstrate leadership and decision-making skills.
  • Excellent team spirit, with a strong sense of autonomy and initiative.
• Professional experience
  • Experience of working in a multidisciplinary team environment, particularly in the development of complex systems.

We are looking for an assembler to assemble and test our high-tech products. Under the supervision of the production manager, you will play a major role in the production of our devices. The candidate will have to read assembly plans and wire the devices. He will also have to program certain controllers connected to the product. You will have the chance to evolve within a solid company where you will be able to exploit and deepen your knowledge. Our company offers a diversity of products, which is reflected in a great diversification of tasks for the candidate.

Responsibilities:

• Learn to read assembly plans
• Assemble the structures
• Test the product
• Prepare for shipment

As a Mechanical Assembler at Tecnar, you’ll work as part of our production team to assemble and test our high-precision equipment. This position offers you a stimulating environment with various projects, sometimes including unique parts for research and development (R&D) projects, which adds a touch of diversity and challenge to the work.

Responsibilities:

• Assemble mechanical systems according to technical instructions and assembly drawings.
• Participate in final assembly and adjustments to ensure products meet quality standards.
• Collaborate with the production team to optimize assembly processes.
• Carry out functional tests and quality controls to ensure that equipment functions properly.
• Contribute to continuous improvement by proposing ideas to make assembly more efficient.

Requirements :

• Diploma in industrial mechanics, mechanical assembly or equivalent.
• 1 to 3 years experience in mechanical assembly, ideally in an industrial or manufacturing environment.
• Ability to read and interpret mechanical drawings and technical instructions.
• Basic welding and machining skills (an asset).
• Ability to work independently and as part of a team, with good attention to detail and precision.

Join Tecnar to lead the strategic implementation of our Rotoweld production line, a key project to support our global growth. You will be responsible for optimizing processes, implementing quality control tools, developing KPIs and promoting continuous improvement (LEAN, 5S). Working with our mechanical and electronic engineering teams, you will play a central role in ensuring operational excellence and innovation.

Responsabilities

Set up a production line for the Rotoweld:

• Map current processes.
• Plan manufacturing stages and areas.
• Define and structure quality control (QC) processes.
• Identify relevant key performance indicators (KPIs) and implement measurement tools.
• Assess opportunities for outsourcing or automating processes.

Material flow management:

• Optimize material movements and procurement to maximize efficiency.

Process and methodology improvement:

• Develop and implement continuous improvement initiatives (LEAN, 5S, etc.).
• Promote efficiency, reduce waste and standardize procedures.

Quality supervision and management:

• Lead the team of quality inspectors to ensure compliance with standards.
• Establish and monitor KPIs related to production, quality and logistics, such as :
  • Production: Number of units produced, cycle time, quality rate.
  • Quality: Non-conformity rate, mean time to correction.
  • Logistics: Compliance with shipping deadlines.

Your key interactions:

• Work closely with mechanical and electronics workshop teams from the earliest stages of manufacturing.

Requirements:

• Degree in engineering, production management or related field.
• Significant experience in industrial project management, process optimization or quality control.
• Knowledge of LEAN, 5S methodologies and quality management tools.
• Excellent planning, analysis and problem-solving skills.
• Natural leadership and ability to mobilize a team around common objectives.

As a Welder Assembler at Tecnar, you will be responsible for the fabrication and assembly of metal parts using high quality welding techniques. You will work closely with our production team to ensure compliance with quality and safety standards.

Responsibilities :

• Read and interpret technical drawings, schematics and welding instructions.
• Prepare metal parts for welding by cleaning, adjusting and positioning them correctly.
• Effectively operate a variety of welding equipment, including MIG and TIG welders.
• Perform high quality welds following required procedures and specifications.
• Assemble metal parts using appropriate joining techniques.
• Monitor the quality of welds and assemblies to ensure compliance with company quality standards.
• Maintain a clean and safe working environment in compliance with company safety standards.
• Actively participate in the continuous improvement of welding processes and techniques.

Requirements : 

• Welding certification or equivalent experience.
• Previous experience in welding and metal assembly.
• In-depth knowledge of different types of welding (MIG, TIG, etc.).
• Ability to read and interpret technical drawings and welding specifications.
• Ability to work independently and as part of a team.
• Attention to detail and ability to produce high quality work.
• Strong commitment to workplace safety.
• Ability to adapt to a dynamic work environment and evolve in a results-oriented environment.