Service Technician Rotoweld

The Rotoweld service technician serves as a field expert for our customers. He or she is responsible for the installation, commissioning, technical support, and user training for Rotoweld orbital welding systems. This role is essential to ensuring optimal equipment performance, customer satisfaction, and operational autonomy.

• Install and commission Rotoweld systems at customer sites (mechanical, electrical, and functional).
• Verify installation compliance, perform operational tests, and configure welding parameters according to specific applications.
• Train operators and supervisors in the safe and efficient use of equipment, tailoring the approach to the users’ technical proficiency.
• Provide comprehensive technical support: diagnostics, troubleshooting mechanical, electrical, and process issues, and performing preventive and corrective maintenance.
• Advise customers on consumables, best practices, and the optimization of production parameters.
• Write clear and structured service reports and collaborate with internal teams (engineering, sales, support).
• Contribute to the continuous improvement of equipment and processes by sharing customer feedback.
• Represent the company professionally during customer visits, demonstrations, or technical events.

• Education in electromechanics, industrial mechanics, or a related field.
• 3 to 7 years of experience in technical service, installation, or commissioning of industrial equipment.
• Experience in technical training or customer support (a plus).
• Good understanding of automated or robotic processes and ability to read mechanical and electrical drawings.
• Comfortable with software interfaces and control systems; strong proficiency in Microsoft 365 tools.
• Availability for frequent travel (approximately 12 to 15 seven-day trips per year—Canada, the United States, and internationally).
• Valid driver’s license and occasional availability outside normal working hours.
• Bilingualism in French and English required.