Service Technician Laser

The Laser Service Technician serves as a technical expert for our international clientele. He or she is responsible for the installation, commissioning, preventive maintenance, troubleshooting, technical support, and user training for the Laser Division’s equipment. Through their expertise, they ensure the equipment operates smoothly, build trusting relationships with customers, and directly contribute to customer satisfaction and operational autonomy.

Technical Support and Customer Service

• Provide high-level technical support to customers using equipment from the Laser Division.
• Respond to support requests by phone and email.
• Maintain proactive and regular communication with customers to ensure their satisfaction.
• Remotely connect to equipment to monitor its performance.
• Analyze operational data and results.
• Identify anomalies and diagnose technical problems.
• Recommend appropriate preventive or corrective maintenance actions.
• Propose tests, adjustments, and technical solutions.
• Write service reports following customer site visits.
• Record all service interventions and relevant information in the company’s systems.
• Write and update procedures, user guides, and service manuals for customers.

Parts Management and Planning

• Prepare requests for parts needed for repairs and maintenance.
• Order the required parts from internal or external suppliers.
• Coordinate the shipment of parts to the customer.
• Schedule preventive maintenance activities with customers.

Installation and On-Site Service

• Perform installations and commissioning of new laser equipment.
• Conduct scheduled maintenance visits.
• Perform emergency repairs directly at customer sites when required.
• Train operators and maintenance staff on the safe and optimal use of equipment.
• Represent Tecnar professionally during all customer site visits.

On-site assignments typically last 3 to 4 days and are carried out independently. Travel includes scheduled visits as well as emergency calls that may require 24 hours to 5 days’ notice.

• Good understanding of automated or robotic industrial processes.
• Ability to read and interpret mechanical and electrical drawings.
• Good knowledge of software interfaces and control systems.
• Excellent proficiency in Microsoft 365.
• Ability to analyze technical data and solve complex problems.

• DEC in electromechanics, physical engineering technology, or a related field.
• A minimum of two (2) years of experience in technical service, installation, or commissioning of industrial equipment.
• Experience in technical support or customer training.
• Experience in diagnosing and resolving technical issues in an industrial setting.
• Excellent communication and customer service skills.
• High degree of autonomy and strong organizational skills.
• Analytical mindset and a methodical approach to problem-solving.
• Ability to work effectively under pressure and manage priorities.
• Willingness to travel frequently (approximately 12 to 15 seven-day trips per year within Canada, the United States, and internationally).
• Bilingualism (French and English), both spoken and written. Knowledge of a third language is an asset.