Customer Service Coordinator – TSS

In this role, you will be the main point of contact between our customers and internal teams. You will ensure service requests are handled promptly, directed to the right people, and followed through to resolution.

• Receive and process customer service requests, primarily by email.
• Respond to straightforward inquiries and direct technical or complex requests to the appropriate team members.
• Coordinate calibration and repair requests for our instruments.
• Keep customers informed and follow up consistently on open service cases.
• Help implement and maintain a customer follow-up system for training, calibration, and other services.
• Prepare and manage equipment return documentation, including Return Material Authorizations (RMAs).
• Communicate with customers about the shipping, receipt, calibration, repair, and return of their instruments.
• Maintain clear, professional, and effective communication with our international customers.
• Work closely with the service, calibration, engineering, and production teams.
• Keep customer information and service records up to date.

• You could be a great fit if you have strong organizational skills, are comfortable managing several cases at once, and care about delivering excellent customer service.
• Strong written and verbal communication skills in both French and English are important, as you will regularly communicate with international customers.
• You don’t need to be a technical expert! Above all, we are looking for someone resourceful, thorough, and curious, with a willingness to learn and develop their knowledge of our products.